How To Keep Your Customer Coming back to the Barber Shop

The secret to keeping your customers satisfied and coming back again and again for a haircut is to communicate with them. You should make them each feel that there is no customer who is more important to you. For the whole time it takes you to give them the haircut they need to be the only person in your life.

Communicate with Customer

The first thing you should do is probe to find out how they like their hair to look in barber shop. If they are unsure and are depending on us to help find a good style, it is great to ask about what kind of work they do, what type of activities they do and just how much effort they would like to put into styling their hair. All of these answers will help you find the best haircut for that customer.

Build a Relationship with Customer

The next step in this process of communication is to begin building a relationship with your customer based on professionalism. Because a haircut is a very personal service in barber shop, it is important that the customer feels comfortable with and likes us. But the real trick is to find out a little about them without getting into items that are too personal. If you can find an interest that you have in common that is very helpful. Keep up with what is happening with the weather, sports and current events. If you do, you will never be at a loss for words and will be up-to-date on a variety of topics. During the conversation, allow the customer to dominate it and stay away from topics that might be controversial such as religion and politics.

Say Something about a Family Member, a Vacation, their Favorite Baseball Team

Also try to always remember one thing from your conversation to bring up again when the customer returns to the salon or shop for the next haircut. By doing this you will let your customer know that you are listening to what they are saying and that you care about them. If it is hard to remember something, make it a similar question that you ask everyone. It might be something about a family member, a vacation, their favorite baseball team, etc. The closer the customer feels to you personally, the better the chance this person will return for another haircut and, best of all, be an extremely good tipper.